Refund policy

This policy applies to UK online orders from Drakes & Cards TCG. If you ordered before this policy was updated, the terms that applied when you placed your order still apply. This policy does not limit your statutory rights.

Change-of-mind returns

You can cancel your online order without giving a reason. Tell us within 14 days after the goods are delivered. You then have a further 14 days from when you tell us to send the goods back.

You can inspect the goods as you reasonably could in a shop. If you handle them more than is necessary to establish their nature, characteristics and functioning, and this reduces their value, we may reduce your refund to reflect the loss in value. Opening sealed trading card packs, boxes or tamper-evident packaging may significantly reduce their value.

You are responsible for the direct cost of sending back a change-of-mind return. Please package it securely and use a tracked service.

Faulty, damaged, incorrect or misdescribed goods

If there is a problem with your order, email us with your order number and, if available, clear photographs of the item and packaging. Your statutory rights apply. Depending on the circumstances, you may be entitled to a refund, repair or replacement. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods.

How to arrange a return

Email Contact@drakesandcardstcg.co.uk with your order number and the items you want to return. We will provide the return address and instructions. You do not have to give a reason for a change-of-mind cancellation.

Refunds

For a valid online cancellation, we will issue your refund to your original payment method no later than 14 days after we receive the returned goods or, if earlier, after you provide evidence that you sent them back. Where required, we also refund standard outbound delivery. If you paid for a more expensive delivery option, the additional amount above the standard delivery cost is not normally refundable.

See our Delivery & Returns page for more information.