Helpful information
Frequently Asked Questions
Quick answers about products, orders, delivery and looking after your collection.
Questions, answered
Everything you need to know
If your question is not covered here, send us a message and we’ll help.
Contact usAre your products genuine?
Yes. We carefully source genuine trading card products through trusted UK supply channels.
How quickly will my order be dispatched?
Our target is to dispatch in-stock orders within one working day. Busy release periods and bank holidays can occasionally add a little time.
How much does delivery cost?
Available Royal Mail services, estimated delivery times and prices are shown at checkout before you pay. We are not currently advertising a free-delivery threshold.
Which trading card games are in your range?
Our current range focuses on sealed English Pokémon booster packs and bundles: Pitch Black, Chaos Rising, Destined Rivals and Prismatic Evolutions. See what’s next for our plans to expand the range.
Can you help me choose something for a beginner?
Absolutely. Use the contact form and tell us the game, approximate age and budget. We can suggest beginner-friendly products without overwhelming you.
Can I change or cancel an order?
Contact us as soon as possible. We will help where we can, but we cannot guarantee changes after an order has entered packing or been dispatched.
Can I return an unwanted online order?
You can normally tell us that you wish to cancel within 14 days after delivery and then have a further 14 days to return the goods. See our Delivery & Returns page for the complete process.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We will investigate and arrange the appropriate refund, replacement or return process.
How can I hear about restocks and new releases?
Join the email list on the homepage and follow Drakes & Cards TCG on social media for new releases, restocks and store updates.
Can I order an out-of-stock product?
Products marked Sold out are not available to order or preorder. Orders open when stock is received. Join our email list or follow us on social media for stock updates.