Delivery & Returns

UK delivery

Carefully packed and sent promptly

We currently dispatch orders to UK addresses using Royal Mail. Our target is to dispatch in-stock orders within one working day. Delivery options, estimated times and prices are displayed at checkout before you pay.

Delivery estimates begin after dispatch and are not guarantees unless the checkout option specifically says otherwise. During major releases, bank holidays or unusually busy periods, dispatch may take a little longer. We will contact you if there is a significant delay.

Please check your delivery address carefully before placing your order. If you notice a mistake, contact us immediately; we cannot guarantee that an address can be changed after dispatch.

Change-of-mind returns

Your right to cancel an online order

You may cancel an online order without giving a reason by telling us within 14 days after the goods are delivered. After notifying us, you then have a further 14 days to send the goods back.

You may inspect an item in the same way that you reasonably could in a shop. If handling goes beyond what is needed to establish the item’s nature, characteristics and functioning, and this reduces its value, we may reduce the refund to reflect that loss in value. For collectible products, opening sealed packs, boxes or tamper-evident packaging may significantly reduce their value.

For change-of-mind returns, you are responsible for the direct cost of returning the goods. Use a tracked service and package the item securely, as you remain responsible for it until it reaches us.

Problems with an order

Faulty, damaged, incorrect or misdescribed goods

If an item arrives faulty, damaged, incorrect or not as described, contact us as soon as possible with your order number and clear photographs of the item and packaging. Your statutory rights apply, and depending on the circumstances you may be entitled to a refund, repair or replacement.

We will cover reasonable return costs for goods that are faulty, damaged, incorrect or misdescribed. Please contact us before returning them so we can give you the correct instructions.

Refund timing

How refunds are handled

For a valid online cancellation, we will issue the refund no later than 14 days after receiving the returned goods, or after you provide evidence that they were sent back if that is earlier. Refunds are made to the original payment method.

Where required, the refund includes the cost of standard outbound delivery. If you selected a more expensive delivery option, the additional amount above the standard delivery cost is not normally refundable.